Shipping & Returns

POLICIES

Shipping

We ship worldwide. Orders are processed within 1–3 business days from Seaside, CA. You will receive a confirmation email with tracking information once your order ships.

  • Domestic (United States): 3–7 business days via USPS or UPS Ground.
  • International: 7–21 business days. Customs duties and taxes are the responsibility of the buyer.

Returns & Exchanges

We want you to love what you wear. If something is not right, we'll make it right.

  • Returns and exchanges are accepted within 14 days of delivery.
  • Items must be unworn, unwashed, and in original condition with tags attached.
  • Final sale items are not eligible for return.
  • Customers are responsible for return shipping costs unless the item arrived defective or incorrect.

To start a return, email us at hello@chulacholita.com with your order number and a brief description of the issue.

Damaged or Lost Orders

If your order arrives damaged or doesn't arrive at all, reach out within 7 days and we'll work with you to make it right.