Refund Policy

LEGAL

Last updated: May 25, 2026

Returns & Exchanges

We want you to love what you wear. If something is not right, we'll make it right.

• Returns and exchanges accepted within 14 days of delivery
• Items must be unworn, unwashed, and in original condition with tags attached
• Final sale items are not eligible for return
• Customers cover return shipping unless the item arrived defective or incorrect

How to Start a Return

Email us at hello@chulacholita.com with your order number and a brief description of the issue. We respond within 1-2 business days with return instructions.

Refunds

Once we receive your return, we will inspect the item and notify you of the status. If approved, we initiate a refund to your original payment method. Allow 5-10 business days for the credit to appear depending on your card issuer.

Damaged or Lost Orders

If your order arrives damaged or doesn't arrive at all, reach out within 7 days and we'll work with you to make it right.

Exchanges

We only replace items if they are defective, damaged, or the wrong size was sent. For exchanges, email us at hello@chulacholita.com.

Contact

For return-related questions, contact us at hello@chulacholita.com.